At Let’s Pave we believe that a smooth customer journey should extend beyond the parking lots we pave. That’s why it’s our ongoing focus to provide unparalleled service and a customer-centric approach that leads to long-lasting relationships.
As part of this pursuit, we regularly solicit our customers’ feedback. Recently we asked what matters most and how can we simplify your job. What we learned boils down to three key criteria involving speed, quality, and communication. Here’s how we’re addressing each area to make every interaction with us as effortless as possible.
Speed
Receiving bids quickly facilitates faster review and approval. To help you stay on schedule, we developed new procedures and implemented automation technology specific to recurring maintenance requests. This has enabled a 72% faster quote turnaround! Test our speed the next time you need a quote for a routine service or an emergency repair.
In addition, once quotes are approved, we’ve made it even easier and quicker to get set up in our system. Three minutes is all it takes!
Quality
A job well done helps extend the safe usability of your parking lots. To ensure the highest quality, we enhanced our contractor vetting process. Now we use even more criteria to qualify companies before they become part of our national network. Qualified partners are carefully selected for your job based on specialization and proximity to your site. This ensures the right material specification and application methods, and it saves time and cost associated with mobilization and travel.
Furthermore, to monitor and hold workers accountable, we have increased our in-person site visits and assigned more resources to oversee large-scale projects.
Communication
Maintaining pavement assets can be complex. To help you better manage customer and tenant expectations, we enhanced our communication process. From documentation to ongoing notifications, everything we communicate is custom to your requirements. Need us to skip the marketing information in your proposal? No problem. Want text updates along with photos during work in progress? We’ve got you covered. Prefer a phone call after job completion to verify satisfaction and discuss proactive recommendations? We’ll call you to review it all. Whatever works best is how we’ll interact with and keep you informed every step of the way.
Our Difference is Your Advantage
Let’s take this journey together! We’re excited to work on your next paving project. Oh, and don’t forget—we also have a division dedicated to commercial roofing. Ready? Let’s Go…
